Privacy & Security Policy

Privacy Policy

Last updated January 2023

Introduction.

Pubmetrix Limited (Pubmetrix.com, we or us) cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy (Policy) explains what information we collect about you and why, what we do with that information and how we handle that information.

For the purposes of the applicable data protection laws (the UK General Data Protection Regulation (GDPR), together with any implementing legislation, in particular, the Data Protection Act 2018), the company responsible for your personal information is Pubmetrix. This Policy is incorporated into Pubmetrix’s Terms & Conditions (Terms & Conditions) and applies to information obtained by us through your use of the software, products and services made available through the Pubmetrix.com website & app (Website & App).

Collection of your Personal Information.

Pubmetrix collects information that, alone or in combination with other data, could be used to identify you (Personal Information), such as your e-mail address, name, physical address, telephone number, or employment information. Pubmetrix may also collect anonymous demographic information which is not unique to you, such as your postal code and preferences (Non-Personal Information). Non-Personal Information is not linked to your Personal Information (for example, your IP address).

Pubmetrix will collect your Personal Information in a number of ways, including when you contact us through the Website, by telephone, post, e-mail, app or through the other means set out below.

Information you provide when you register for an account.

When you register for a Pubmetrix account, you voluntarily give us certain Personal Information, including your name, e-mail address company information.

Information from third parties.

We collect Personal Information about you from third parties such as social media networks. We use this information to source potential customer leads.

Other information we collect.

We also collect this Personal Information as you use the Website.

User Content. This consists of all text, documents, content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the website.

Automatically collected information.

Use of your Personal Information.

Pubmetrix collects and uses your Personal Information as necessary to perform our contract with you and for our legitimate business interests, including to:

• operate the website and deliver the services.
• communicate with you about the services you use, as well as respond to requests for assistance, including account verification support if you've having difficulty accessing your account. 

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 

With your consent, we will send you direct marketing emails from our third party partners.

Storage of Personal Information.

Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfill the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure (see "Your rights" section below).

Even if we delete your Personal Information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so only as long as necessary to fulfill those legal, tax or regulatory purposes. Please contact dpo@pubmetrix.co.uk for more information.

Personal Information access and disclosure.

We will only disclose Personal Information to third parties:

• when we use vendors, lawyers and service providers to assist us in meeting business or operating needs, such as providing legal services, hosting our Website, communicating with users, delivering and improving our services, e-mail communication, invoicing and payments, customer support services and analytics. These service providers may only access, process or store Personal Information pursuant to our instructions and to perform their duties to us, and in accordance with applicable laws and regulations
• when we have your explicit consent to share your Personal Information
• when we determine that disclosure is required to protect the rights, property, or personal safety of Pubmetrix and users of the Website, or to respond to lawful subpoenas, warrants, or requests by public or regulatory authorities, including requests by law enforcement authorities
• if we sell some or all of our business or assets, we may disclose your Personal Information to the prospective seller or buyer of such business or assets, and if the transaction closes, then your Personal Information may be transferred to the buyer.

Use of cookies.

The Website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed by us or our re-marketing partners on your hard drive by a web page server. Our cookies do not run programs or deliver viruses to your computer. 

Cookies are uniquely assigned to your computer, and can only be read by a web server in the domain that issued the cookie to your computer.

One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalise the website pages, or register with the website, a cookie helps the website recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as your billing address or site preferences. 

When you return to the same website, the information you previously provided can be retrieved, so you can easily use the website features that you customised.

We may place the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to the website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to the website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests and for re-marketing as described below.

If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

How to reject cookies.

If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience the interactive features of, the Pubmetrix services or web pages you visit.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. This site also provides details on how to delete cookies from your computer.

Data security & integrity.

Pubmetrix is committed to taking reasonable and appropriate steps to protect the Personal Information that we hold from misuse, loss, or unauthorised access. We do this by using a range of technical and organisational measures including measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your personal information, please let us know immediately.

The Website is designed to secure the Personal Information you provide on computer servers in a controlled, secure environment, with protections from unauthorised access, use or disclosure. When Personal Information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

However, while we do our best to protect your Personal Information, we cannot guarantee the security of all data which is transmitted to the website or to another website via the internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of the website, please keep this password safe.

Your rights.

Under the GDPR, you have various rights in relation to your Personal Information, such as the rights of access, rectification, restriction, objection, portability, and erasure. Please note that these rights are subject to certain limitations set forth in applicable law.

To exercise these rights, please contact our DPO. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of applicable laws. Please note that we may keep a record of your communications to help us resolve any issues you raise.

Complaint resolution.

If you believe that we have not complied with this Policy or your data protection rights, you have the right to file a complaint with the UK Information Commissioner’s Office, however, we hope that you'll attempt to resolve the complaint with us first. Please contact us for more information.

Third party advertising.

We currently do not employ or use third party advertising. 

Links to third party websites.

Our website includes links to other websites whose privacy practices are not under Pubmetrix’s control. If you submit Personal Information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy on any website that you visit.

Children.

We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this website or engage our services. If you believe a child or yours under the age of 18 has entered Personal Information, please contact us to have the data removed and terminate the child's account.

Changes to this Policy.

We will occasionally update this Policy to reflect company and customer feedback. Pubmetrix encourages you to periodically review this Policy to be informed of how we are protecting your Personal Information.

Contact information.

Pubmetrix welcomes your comments regarding this Policy. Please contact us at dpo@pubmetrix.com, or write to us at:

Data Protection Officer, Pubmetrix Limited, 59 Belgrave Gate, Leicester. LE1 3HR.

For more information, please review our Terms & Conditions.